How to improve customer loyalty?
Imagine the following situation: Victor took out a car loan and paid it on time every month. However, one month he simply forgot to make the payment. A month later, he remembered and rushed to pay the debt. Upon arriving at the bank, he was surprised. In addition to the monthly payment, he had to pay a penalty for the late payment. Victor spoke with a manager and everything was explained to him.
As a result, after Victor repaid the loan, he no longer used this bank's services because he was not notified in time about his payment.
You don't want to lose clients this way, especially when they are already hard to come by these days? Then you should use SMS messaging as a quick method to maintain contact with your clients.
You can also promote additional services to your clients, for example, by launching a holiday campaign via SMS.
Example of SMS advertising for banks
New Year's coming, but payday is far away? Order a zero-interest* "Maximum" card today! YourBank.com
| Description | Campaign sent to own client database |
| Number of SMS sent | 10,000 |
| Conversion rate | 0.86% |
| Credit cards ordered | 86 |
4 reasons why you should use SMS marketing:
- It's a quick way to notify your clients about bank promotions and new services.
- It's a method to inform clients about their account transactions. You will greatly assist your clients by keeping them informed about their account movements, interest payments, withdrawals, or salary deposits. Clients can monitor their finances anytime. This is easy to implement: you can connect your software to our SMS gateway, and notifications will be sent automatically.
- You can notify clients in minutes about overdue loan payments or increased credit limits.
- Continuous updates build trust and loyalty among your bank's clients.
With SMS messaging, you can not only increase customer trust in your bank but also enhance the bank's reputation. After all, the key to successful client relationships is showing care and respect.
Do you want maximum client trust for your bank? Then register on our platform and start sending messages right now!
