Viber has updated the requirements for message templates

As of July 1, 2026, Viber has updated its requirements for message templates. As a result, some previously created templates no longer comply with the new rules and have received the ⚠️ status.

To avoid problems with message delivery, we recommend checking your Viber templates as soon as possible. If a template has the ⚠️ status, it must be recreated in accordance with the new Viber requirements.

Main template requirements

When creating a new template, the following rules must be followed:

• template text — up to 500 characters (without double spaces);
• no more than 8 variables — from %1% to %8%;
• the value of each variable — up to 125 characters, without links (URLs) or line breaks;
• there must be at least one space between adjacent variables;
• the template cannot start or end with a variable.

For dynamic information in the message — such as the customer's name, order number, confirmation code, or delivery city — use variables in the format %1%, %2%, etc.

Example